Genesys to BigQuery connector
€100/month
Sync your Genesys contact centre data into BigQuery with Kaivo to analyse call and conversation performance alongside the rest of your data.
What gets synced
Kaivo syncs 6+ Genesys tables, including conversation_aggregates, conversation_details, queues, teams, users, wrap_up_codes, into your BigQuery warehouse.
See all Genesys tablesWhat you can do with Genesys data
Contact volume
Use conversation_aggregates to track call and conversation volume by queue and over time.
Service levels
Measure wait times, handle times, and abandonment to monitor service levels.
Staffing
Analyse volume by time of day to plan staffing and reduce wait times.
Contacts and CRM together
Join Genesys data with your CRM in BigQuery to connect contacts to customers and outcomes.
Use your Genesys data in your AI and BI tools
Once your Genesys data lands in your Kaivo-managed BigQuery warehouse, you can explore it with AI tools like Claude or any BI tool that connects to BigQuery. Here is how the most common tools work with Genesys data.
Analyze Genesys data with Claude
Once your Genesys data is in BigQuery you can ask Claude questions about it and get reports and summaries in plain language.
Genesys data in Power BI
Connect your Genesys data in BigQuery to Power BI and build live dashboards that refresh automatically.
Genesys data in Data Studio
Connect your Genesys data in BigQuery to Data Studio and build shareable reports that stay up to date.
Genesys data in Tableau
Connect your Genesys data in BigQuery to Tableau and explore it with interactive visualizations.
Genesys data in Google Sheets
Pull your Genesys data from BigQuery into Google Sheets for quick analysis and shared reporting.
Genesys data in Excel
Pull your Genesys data from BigQuery into Excel for quick analysis and reporting.
Start analyzing your Genesys data in three easy steps
Connect your Genesys account
Connecting to Genesys or any of our other 500+ ready-made data sources is quick and doesn't require deep technical knowledge.
Select the data you want to fetch
The tables and columns you select will be stored securely in a fully managed BigQuery data warehouse.
Analyze with your data tool
Plug in your favorite data tool and start analyzing. All the data you selected will be available in an easy-to-use format.
Why get your data connectors from Kaivo
Access all the data you need
Bring together data from your marketing, finance, HR, CRM, and other systems. Select from our 500+ ready-made data connectors or ask for custom connectors.
Use the data tool of your choice
Analyze data and build reports with your favorite tools. No need to learn a new and complicated tool.
Data warehouse included
All Kaivo plans include a fully managed BigQuery warehouse. Get all the benefits of a data warehouse without any of the hassle.
Data always up to date
Schedule automatic data syncs to run as frequently as you need and your reports will always have the latest numbers.
No need to worry about maintenance
Tools, APIs, and databases change, but we keep your data pipelines working and connectors updated.
Data is cleaned and ready for reporting
Raw data from source systems can be hard to use for analytics or reports. Kaivo automatically cleans all data and makes it easy to use.
Data-driven companies sync their data with Kaivo
Answers to your questions
Yes. Kaivo syncs your Genesys data into a managed Google BigQuery warehouse and keeps it up to date automatically.
Kaivo syncs 6+ Genesys tables, including conversation_aggregates, conversation_details, queues, teams, users, wrap_up_codes.
Kaivo keeps your Genesys data up to date with automatic syncs that you can schedule as often as you need.
No. Kaivo is fully managed, so you can connect Genesys and start analyzing without building or maintaining any data pipelines.
The Genesys connector is €100 per month plus the Kaivo platform fee. See the pricing page for platform fee details and trial terms.
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Get started for free in minutes
Connect your sources and your data's ready to use, warehouse included.
