Freshservice to BigQuery connector
€100/month
Sync your Freshservice tickets, agents, and assets into BigQuery with Kaivo to analyse IT service performance alongside the rest of your data.
What gets synced
The Freshservice tables Kaivo syncs depend on your account and are determined when the connection runs.
See all Freshservice tablesWhat you can do with Freshservice data
Ticket trends
Track tickets by status, priority, and category to monitor volume and SLA performance.
Resolution times
Measure first response and resolution times to find where service slows down.
Agent workload
Analyse tickets by agent and group to balance workload.
Asset reporting
Report on assets to track inventory and see what generates the most tickets.
Use your Freshservice data in your AI and BI tools
Once your Freshservice data lands in your Kaivo-managed BigQuery warehouse, you can explore it with AI tools like Claude or any BI tool that connects to BigQuery. Here is how the most common tools work with Freshservice data.
Analyze Freshservice data with Claude
Once your Freshservice data is in BigQuery you can ask Claude questions about it and get reports and summaries in plain language.
Freshservice data in Power BI
Connect your Freshservice data in BigQuery to Power BI and build live dashboards that refresh automatically.
Freshservice data in Data Studio
Connect your Freshservice data in BigQuery to Data Studio and build shareable reports that stay up to date.
Freshservice data in Tableau
Connect your Freshservice data in BigQuery to Tableau and explore it with interactive visualizations.
Freshservice data in Google Sheets
Pull your Freshservice data from BigQuery into Google Sheets for quick analysis and shared reporting.
Freshservice data in Excel
Pull your Freshservice data from BigQuery into Excel for quick analysis and reporting.
Start analyzing your Freshservice data in three easy steps
Connect your Freshservice account
Connecting to Freshservice or any of our other 500+ ready-made data sources is quick and doesn't require deep technical knowledge.
Select the data you want to fetch
The tables and columns you select will be stored securely in a fully managed BigQuery data warehouse.
Analyze with your data tool
Plug in your favorite data tool and start analyzing. All the data you selected will be available in an easy-to-use format.
Why get your data connectors from Kaivo
Access all the data you need
Bring together data from your marketing, finance, HR, CRM, and other systems. Select from our 500+ ready-made data connectors or ask for custom connectors.
Use the data tool of your choice
Analyze data and build reports with your favorite tools. No need to learn a new and complicated tool.
Data warehouse included
All Kaivo plans include a fully managed BigQuery warehouse. Get all the benefits of a data warehouse without any of the hassle.
Data always up to date
Schedule automatic data syncs to run as frequently as you need and your reports will always have the latest numbers.
No need to worry about maintenance
Tools, APIs, and databases change, but we keep your data pipelines working and connectors updated.
Data is cleaned and ready for reporting
Raw data from source systems can be hard to use for analytics or reports. Kaivo automatically cleans all data and makes it easy to use.
Data-driven companies sync their data with Kaivo
Answers to your questions
Yes. Kaivo syncs your Freshservice data into a managed Google BigQuery warehouse and keeps it up to date automatically.
The Freshservice tables depend on your account and are determined when the connection runs.
Kaivo keeps your Freshservice data up to date with automatic syncs that you can schedule as often as you need.
No. Kaivo is fully managed, so you can connect Freshservice and start analyzing without building or maintaining any data pipelines.
The Freshservice connector is €100 per month plus the Kaivo platform fee. See the pricing page for platform fee details and trial terms.
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Get started for free in minutes
Connect your sources and your data's ready to use, warehouse included.
